Customer satisfaction is our priority. We take great care in delivering fresh and high-quality spices. However, if there is an issue with your order, please review our policy below.

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Returns

Due to the nature of food and consumable products, returns are not accepted once the package has been opened or used.

We accept returns only in the following cases:

• You received a damaged or defective product

• You received an incorrect item

To be eligible, the issue must be reported within 48 hours of delivery along with clear photos of the product and packaging.

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Refunds

• Once your request is approved, a refund or replacement will be initiated.

• Refunds will be processed to the original payment method within 5–7 business days.

• Shipping charges (if any) are non-refundable, unless the error occurred from our side.

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Cancellations

• Orders can be cancelled before shipping by contacting us immediately.

• Once an order is shipped, it cannot be cancelled.

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Non-Returnable Items

• Opened or used products

• Products damaged due to customer handling

• Items purchased during clearance or promotional sales (if mentioned)

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Contact Us

For return or refund requests, please contact